When we use the term "personal information," we are referring to
information that identifies or can reasonably be linked to you or
another person. Personal information does not include information that
is collected anonymously or that has been de-identified, so that it
cannot identify or be reasonably linked to you. We may collect or
process the following categories of personal information, including
inferences drawn from this personal information, depending on how you
interact with the Services, where you live, and as permitted or required
by applicable law:

• 
  Contact details including your name, address, billing address, shipping address, phone number, and email address.
• 
  Financial information including credit card, debit
  card, and financial account numbers, payment card information, financial
  account information, transaction details, form of payment, payment
  confirmation and other payment details.
• 
  Account information including your username, password, security questions, preferences and settings.
• 
  Transaction information including the items you view,
  put in your cart, add to your wishlist, or purchase, return, exchange or
  cancel and your past transactions.
• 
  Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• 
  Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• 
  Usage information including information regarding your
  interaction with the Services, including how and when you interact with
  or navigate the Services.

We may collect personal information from the following sources:

• Directly from you including when you create an account,
  visit or use the Services, communicate with us, or otherwise provide us
  with your personal information;
• Automatically through the Services including from your
  device when you use our products or services or visit our websites, and
  through the use of cookies and similar technologies;
• From our service providers including when we engage
  them to enable certain technology and when they collect or process your
  personal information on our behalf;
• From our partners or other third parties.

Depending on how you interact with us or which of the Services you
use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your
  personal information to provide you with the Services, including to
  perform our contract with you, to process your payments, to fulfill your
  orders, to remember your preferences and items you are interested in,
  to send notifications to you related to your account, to process
  purchases, returns, exchanges or other transactions, to create, maintain
  and otherwise manage your account, to arrange for shipping, to
  facilitate any returns and exchanges, to enable you to post reviews, and
  to create a customized shopping experience for you, such as
  recommending products related to your purchases. This may include using
  your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal
  information for marketing and promotional purposes, such as to send
  marketing, advertising and promotional communications by email, text
  message or postal mail, and to show you online advertisements for
  products or services on the Services or other websites, including based
  on items you previously have purchased or added to your cart and other
  activity on the Services.
• Security and Fraud Prevention. We use your personal
  information to authenticate your account, to provide a secure payment
  and shopping experience, detect, investigate or take action regarding
  possible fraudulent, illegal, unsafe, or malicious activity, protect
  public safety, and to secure our services. If you choose to use the
  Services and register an account, you are responsible for keeping your
  account credentials safe. We highly recommend that you do not share your
  username, password or other access details with anyone else.
• Communicating with You. We use your personal
  information to provide you with customer support, to be responsive to
  you, to provide effective services to you and to maintain our business
  relationship with you.
• Legal Reasons. We use your personal information to
  comply with applicable law or respond to valid legal process, including
  requests from law enforcement or government agencies, to investigate or
  participate in civil discovery, potential or actual litigation, or other
  adversarial legal proceedings, and to enforce or investigate potential
  violations of our terms or policies.

In certain circumstances, we may disclose your personal information
to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:

• With Shopify, vendors and other third parties who perform
  services on our behalf (e.g. IT management, payment processing, data
  analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing
  services and advertise to you. For example, we use Shopify to support
  personalized advertising with third-party services based on your online
  activity with different merchants and websites. Our business and
  marketing partners will use your information in accordance with their
  own privacy notices. Depending on where you reside, you may have a right
  to direct us not to share information about you to show you targeted
  advertisements and marketing based on your online activity with
  different merchants and websites. You can exercise your rights to
  opt-out of those uses here .
• When you direct, request us or otherwise consent to our
  disclosure of certain information to third parties, such as to ship you
  products or through your use of social media widgets or login
  integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or
  bankruptcy, to comply with any applicable legal obligations (including
  to respond to subpoenas, search warrants and similar requests), to
  enforce any applicable terms of service or policies, and to protect or
  defend the Services, our rights, and the rights of our users or others.
  

The Services are hosted by Shopify, which collects and processes
personal information about your access to and use of the Services in
order to provide and improve the Services for you. Information you
submit to the Services will be transmitted to and shared with Shopify as
well as third parties that may be located in countries other than where
you reside, in order to provide and improve the Services for you. In
addition, to help protect, grow, and improve our business, we use
certain Shopify enhanced features that incorporate data and information
obtained from your interactions with our Store, along with other
merchants and with Shopify. To provide these enhanced features, Shopify
may make use of personal information collected about your interactions
with our store, along with other merchants, and with Shopify. In these
circumstances, Shopify is responsible for the processing of your
personal information, including for responding to your requests to
exercise your rights over use of your personal information for these
purposes. To learn more about how Shopify uses your personal information
and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

The Services may provide links to websites or other online platforms
operated by third parties. If you follow links to sites not affiliated
or controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the
accuracy, completeness, or reliability of information found on these
sites. Information you provide on public or semi-public venues,
including information you share on third-party social networking
platforms may also be viewable by other users of the Services and/or
users of those third-party platforms without limitation as to its use by
us or by a third party. Our inclusion of such links does not, by
itself, imply any endorsement of the content on such platforms or of
their owners or operators, except as disclosed on the Services.

The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children under the age
of majority in your jurisdiction. If you are the parent or guardian of a
child who has provided us with their personal information, you may
contact us using the contact details set out below to request that it be
deleted.As of the Effective Date of this Privacy Policy, we do not have
actual knowledge that we "share" or "sell" (as those terms are
defined in applicable law) personal information of individuals under 16
years of age.

Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee "perfect security." In addition,
any information you send to us may not be secure while in transit. We
recommend that you do not use unsecure channels to communicate sensitive
or confidential information to us.

How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide you with Services, comply with legal obligations,
resolve disputes or enforce other applicable contracts and policies.

Depending on where you live, you may have some or all of the rights
listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a
  copy of the personal information we hold about you and to request that
  we transfer it to a third party, in certain circumstances and with
  certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising.
  Depending on where you reside, you may have a right to opt out of the
  "sale" or "share" of your personal information or to opt out of the
  processing of your personal information for purposes considered to be
  "targeted advertising", as defined in applicable privacy laws. You can
  exercise your rights to opt-out of those uses here.
  Please note that if you visit our website with the Global Privacy
  Control opt-out preference signal enabled, depending on where you are,
  we will automatically treat this as a request to opt-out for the device
  and browser that you use to visit the website. If we are able to
  associate the device sending the signal to a Shopify account, we will
  apply the opt out request to the account as well. To learn more about
  Global Privacy Control, you can visit https://globalprivacycontrol.org/.
  Other than the Global Privacy Control, we do not recognize other "Do
  Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send
  you promotional emails, and you may opt out of receiving these at any
  time by using the unsubscribe option displayed in our emails to you. If
  you opt out, we may still send you non-promotional emails, such as those
  about your account or orders that you have made.
  

If you reside in the UK or European Economic Area,
and subject to exceptions and limitations provided by local law, you
may exercise the following rights in addition to the rights outlined
above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to
  process your personal information, you have the right to withdraw this
  consent. If you withdraw your consent, this will not affect the
  lawfulness of any processing based on your consent before its
  withdrawal.

You may exercise any of these rights where indicated on the
Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses your personal information and any
rights you may have, including rights related to data processed by
Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these
rights. We may need to verify your identity before we can process your
requests, as permitted or required under applicable law. In accordance
with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a
request from an agent, we will require that the agent provide proof you
have authorized them to act on your behalf, and we may need you to
verify your identity directly with us. We will respond to your request
in a timely manner as required under applicable law.

If you have complaints about how we process your personal information,
please contact us using the contact details provided below. Depending on
where you live, you may have the right to appeal our decision by
contacting us using the contact details set out below, or lodge your
complaint with your local data protection authority. For the EEA, you
can find a list of the responsible data protection supervisory
authorities here.

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European
Economic Area or the United Kingdom, we will rely on recognized transfer
mechanisms like the European Commission's Standard Contractual Clauses,
or any equivalent contracts issued by the relevant competent authority
of the UK, as relevant, unless the data transfer is to a country that
has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to
reflect changes to our practices or for other operational, legal, or
regulatory reasons. We will post the revised Privacy Policy on this
website, update the "Last updated" date and provide notice as required
by applicable law.

Should you have any questions about our privacy practices or this
Privacy Policy, or if you would like to exercise any of the rights
available to you, please call or email us at info@luxairhoods.com or
contact us at Luxair Cooker Hoods Limited, Melmerby, Ripon, ENG, HG4
5NB, GB For the purpose of applicable data protection laws, we are the
data controller of your personal information.

CONTACT US HERE

Effective Date: 01/03/2026

This Privacy Policy describes how Luxair Cooker Hoods Limited ("we", "us", or "our") collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Luxair Cooker Hoods Limited is a UK-based company providing kitchen ventilation and appliance products.

Contact Details:

See Here 
 

2. What Personal Data We Collect

We may collect and process the following personal data:

Identity Data – name, title, and company name

Contact Data – billing/shipping address, email address, phone number

Transaction Data – order details, payments, refunds

Technical Data – IP address, browser type, device information

Usage Data – how you use our website and products

Marketing Data – your preferences in receiving marketing from us

3. How We Collect Your Data

We collect your data through:

Direct interactions (e.g., placing an order, contacting us)

Automated technologies (e.g., cookies and tracking tools)

Third parties (e.g., analytics providers or payment gateways)

4. How We Use Your Personal Data

We will only use your data when the law allows us to. Common purposes include:

Processing and delivering your orders

Managing payments, returns, and refunds

Sending service emails or support communication

Marketing, if you've opted in

Improving website performance and user experience

Fulfilling legal or regulatory obligations

5. Lawful Bases for Processing

We rely on the following legal grounds under UK GDPR:

Contractual necessity – for fulfilling orders and services

Legal obligation – for tax and regulatory requirements

Legitimate interests – for fraud prevention, business development

Consent – for marketing and use of non-essential cookies

6. Marketing Preferences

We may send you marketing communications if:

You’ve requested information or purchased products

You’ve opted in to receive marketing
You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. You can review our Cookie Policy for more details.

8. Who We Share Your Data With

We may share your personal data with:

Payment providers (e.g., PayPal, Stripe)

Delivery services (e.g., Royal Mail, DPD)

IT and hosting providers Analytics and marketing platforms (e.g., Google Analytics, Facebook) Regulatory bodies, if legally required We never sell your data.

9. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the ICO.

10. How We Protect Your Data

We use industry-standard security measures including: SSL encryption Secure server hosting Access controls and authentication Regular backups and software updates

11. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

Customer and order data: up to 7 years (for accounting/legal reasons)

Marketing data: until you withdraw consent

Website analytics: as per tool retention settings (e.g., Google Analytics)

12. Your Rights Under UK GDPR

You have the right to:

Access your personal data

Correct inaccurate data

Request deletion ("right to be forgotten")

Restrict or object to processing

Request data portability

Withdraw consent (where applicable)

Lodge a complaint with the ICO

To exercise your rights, please contact us using the details above.

13. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be published
on this page and, where appropriate, notified to you by email.

Last updated: 23/03/2026

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact:

Data Protection Officer
Luxair Cooker Hoods Limited
Email: info@luxairhoods.com
Phone: 01765 641888

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/