Returning your product because you've changed your mind

• Please return your item unused and in its original condition (including all
  labels and tags intact, with no damage to the box) with proof of
  purchase within 30 days, and we’ll give you an exchange or refund, as
  long as your returned product meets our terms and conditions and is in a resaleable condition. 
• Any item that has been
  ordered as "Special Order" or "Bespoke" can not be returned under any
  circumstance for a full refund or credit regardless of whether the item
  is unused. For example, if you choose a model that requires it to be
  made in a specific RAL colour code of your own choosing, that is not one
  of the main colour choices available from Luxair, then this will be a
  "Bespoke" model and non refundable.
• Any product
  returned will need to be returned at your own cost. Luxair will not
  accept responsibilty for goods received back to us in a damaged
  condition.
• It is the customer’s responsibility
  to confirm the suitability of their chosen extractor hood prior to
  placing an order. This includes colour, dimensions, accessories and the
  choice of ducting kit used for fitting the new extractor hood. Any item
  ordered that isn't suitable for your installation purposes, may be
  subject to a re-boxing fee if the goods are returned and not in a
  resaleable condition, this includes all fixtures, fittings, packaging
  etc.
• Any orders placed that are in conjunction
  with a special offer free item (such as a free hob with a hood), the
  full order must be returned in order to receive a full refund. If the
  free item is not returned, this must be paid for at the RRP and cannot
  be kept free of charge.
• Any items that have
  been modified during your care, regardless of whether they have been
  used, will not be accepted back for a credit or refund, all items MUST
  be received back in their original condition to qualify for a refund.
  Items returned found to have damage to the box, may be subject to a
  re-boxing fee, which is product dependent and will vary in price.
• Items that have been ordered outside of the UK, will not receive the cost of
  their original delivery and will be required to arrange their own return
  of any unwanted goods. 
• Once your goods have
  been dispatched and reached your local depot, if you wish to cancel
  there may be a return delivery charge deducted from your refund less the
  original delivery fee if we are charged by the transport company to
  bring back your goods even if they have not reached you.

To initiate a return, please login to your account and follow the returns link.

Yes. Returns must be authorised in advance. Items sent without prior approval will not be accepted.

Please return your item unused and in its original condition
(including all labels and tags intact, with no damage to the box) with
proof of purchase within 30 days, and we’ll give you an exchange or
refund, as long as your returned product meets our terms and conditions
and is in a resaleable condition. 

Returning Faulty Items

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

For online and telephone purchases, we'll refund the standard delivery
charge, any express delivery charges will not be refunded.

• Luxair Cooker Hoods Ltd will exchange any goods found to be damaged on
  delivery. If possible, please inspect the goods immediately and inform
  Luxair within 48 hours of any damages. We will require photographic
  evidence of any damages incurred to your goods.
• Please check the goods and inspect them before you sign and install them.
  Goods that have been received as damaged and proceeded to be installed
  will not be exchanged or refunded as these have been accepted.
• If an item is to be returned, then this must be returned at your own cost,
  unless an agreed collection has been confirmed with Luxair. For damaged
  hoods reported within 48 hours all return costs will be refunded after
  inspection has been completed by our warehouse.
• If on inspection the item is found to have been damaged through
  installation or mishandling of the product, then this will not be
  refunded and will be returned to you.
• Luxair Cooker Hoods Ltd are not responsible for the cost of fitting/refitting
  items that are found to be faulty and have been fitted prior to testing
  the appliance. All electrical items must be tested before proceeding to
  be fitted in case a faulty item has been received. Once installation has
  taken place then this wil be dealt with as a service call and no refund
  / exchange will be offered.
• If after inspection the item has signs of installation and/or has been modified
  whilst in your possession the item will not be refunded / exchanged.
• Goods that have been installed and found to be faulty, must be treated as a
  service call and it is up to you the purchaser to instigate the service
  call. Goods damaged by incorrect installation procedures or by an
  unqualified electrician will not be exchanged or replaced, however,
  spares can be purchased at an additional cost to you to help rectify the
  situation.

Yes. We do not accept returns for:

• Custom or personalised products
  
• Hazardous materials or flammable goods
  
• Sale items
  
• Gift cards
  

If you’re unsure, please contact us before purchasing.

We do not offer direct exchanges. The quickest way is to return your item for a refund and place a new order.

Once your return is approved, refunds are processed within 10 business days to your original payment method. Processing times may vary depending on your bank.

Return shipping details will be provided once your return request is approved.

If 15 business days have passed since approval, please contact us at info@luxairhoods.com and we’ll assist you.

Yes. If your order is delivered within the EU, you have a 14-day cooling-off period to cancel or return your order without reason.