Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymised or de‑identified so that it can no longer identify you or be reasonably associated with you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

• Contact details — such as your name, address, billing address, shipping address, phone number, and email address.
• Financial information — including credit or debit card numbers, payment card details, financial account information, transaction details, form of payment, and payment confirmations.
• Account information — such as your username, password, security questions, preferences, and account settings.
• Transaction information — including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
• Communications with us — including the content of any messages or enquiries you send, such as customer support requests.
• Device information — such as details about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information — including how you interact with and navigate the Services, and the times and methods of your interactions.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you - for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services - including information collected from your device when you use our products or services or visit our websites, as well as data gathered through cookies and similar technologies.
• From our service providers - when we engage third parties to support certain functions or technologies and they collect or process personal information on our behalf.
• From our partners or other third parties - where permitted or required by applicable law.

How We Use Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

1. To Provide, Tailor, and Improve the Services

We use your personal information to deliver and operate the Services, including:

• Fulfilling our contract with you
• Processing payments and completing your orders
• Remembering your preferences and items of interest
• Sending account‑related notifications
• Processing purchases, returns, exchanges, and other transactions
• Creating, maintaining, and managing your account
• Arranging shipping and facilitating returns
• Enabling you to post reviews
• Providing a personalised shopping experience, such as recommending related products

This includes using your information to tailor and improve the Services over time.

2. Marketing and Advertising

We use your personal information for marketing and promotional purposes, including:

• Sending marketing, advertising, and promotional communications by email, text message, or post
• Showing you online advertisements on our Services or on third‑party websites
• Personalising marketing based on your activity, such as items you have viewed, added to your cart, or purchased

3. Security and Fraud Prevention

We use your personal information to:

• Authenticate your account
• Provide a secure shopping and payment experience
• Detect, investigate, or act on potential fraudulent, illegal, unsafe, or malicious activity
• Protect public safety
• Secure and maintain the integrity of our Services

If you register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

4. Communicating with You

We use your personal information to:

• Provide customer support
• Respond to your enquiries
• Deliver effective services
• Maintain our business relationship with you

5. Legal and Compliance Purposes

We may use your personal information to:

• Comply with applicable laws
• Respond to valid legal processes, including requests from law enforcement or government authorities
• Participate in civil discovery, litigation, or other legal proceedings
• Investigate or enforce potential violations of our terms or policies

When We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and vendors - including those who perform services on our behalf such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.

With business and marketing partners - to provide marketing services and deliver advertising.
For example, as stated in your document:
“We use Shopify to support personalised advertising with third‑party services based on your online activity with different merchants and websites.”
These partners will use your information in accordance with their own privacy notices.
Depending on where you live, you may have the right to direct us not to share your information for targeted advertising based on your activity across different merchants and websites. You can exercise this right here.

When you direct or consent to disclosure - such as when we need to share information to ship products to you, or when you use social media widgets, integrations, or third‑party login features.

With our affiliates or within our corporate group - where necessary for operational, administrative, or compliance purposes.

In connection with business transactions - such as a merger, acquisition, restructuring, or bankruptcy.

To comply with legal obligations - including responding to subpoenas, search warrants, or other lawful requests.

To enforce our terms or protect rights and safety - including investigating potential violations of our policies, protecting the Services, or safeguarding the rights and safety of our users or others.

How Shopify Processes Your Personal Information

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide, maintain, and improve them. Any information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties located in countries outside your place of residence, where necessary to operate and enhance the Services.

To help protect, grow, and improve our business, we also use certain enhanced Shopify features. These features make use of data derived from your interactions with our Store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to any requests you make to exercise your rights over how your information is used for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy

Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal Link.

Third‑Party Websites and Online Platforms

The Services may include links to websites or other online platforms operated by third parties. If you choose to follow any links to sites that are not owned or controlled by us, you should review their privacy and security policies, as well as any other applicable terms and conditions.

We do not guarantee, and are not responsible for, the privacy or security practices of such third party sites, including the accuracy, completeness, or reliability of any information found on them.

Information you share in public or semi‑public areas, including content posted on third party social networking platforms, may be visible to other users of the Services and/or users of those third party platforms. Such information may be used by us or by third parties without limitation.

Our inclusion of third party links does not imply endorsement of the content, owners, or operators of those platforms, except where expressly stated on the Services.

Children’s Privacy

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone who is under the age of majority in their jurisdiction. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Data Retention

Please be aware that no security measures are completely perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend avoiding unsecure channels when communicating sensitive or confidential information.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights Over Your Personal Information

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.

Right to Access / Know

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on your place of residence, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.
You can exercise these rights here.

If you visit our website with the Global Privacy Control (GPC) opt‑out signal enabled, we will automatically treat this as a request to opt out for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt‑out to the account as well.
To learn more about GPC, visit: https://globalprivacycontrol.org/

Other than the Global Privacy Control, we do not recognise other “Do Not Track” signals sent by browsers or devices.

Managing Communication Preferences

We may send you promotional emails. You can opt out at any time by using the unsubscribe link in our emails.
If you opt out, we may still send non‑promotional messages, such as updates about your account or orders.

Additional Rights for Residents of the UK and the European Economic Area

If you reside in the UK or EEA, and subject to local law, you may also have the following rights:

Right to Object to Processing and Restrict Processing

You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

You may exercise any of these rights where indicated on the Services or by contacting us using the details provided below.

To learn more about how Shopify processes your personal information and the rights you may have in relation to data processed by Shopify, visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising any of your rights.

We may need to verify your identity before processing your request, as permitted or required by law.

You may also designate an authorised agent to submit requests on your behalf. Before accepting such a request, we will require proof that the agent is authorised to act for you, and we may also require you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints and Appeals

If you have any complaints about how we process your personal information, please contact us using the details provided below. Depending on where you live, you may also have the right to appeal our decision by contacting us again using the same details, or to lodge a complaint with your local data protection authority.

For individuals in the EEA, you can find a list of the relevant data protection supervisory authorities here.

International Data Transfers

Please be aware that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts approved by the relevant UK authority, unless the destination country has been formally recognised as providing an adequate level of data protection.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any notices required under applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@luxairhoods.com or contact us at:

Luxair Cooker Hoods Limited
Units 2 - 5 Keld Close
Melmerby
Ripon
HG4 5NB

For the purposes of applicable data protection laws, we are the data controller of your personal information.

CONTACT US HERE

Effective Date: 01/04/2026

This Privacy Policy describes how Luxair Cooker Hoods Limited (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Luxair Cooker Hoods Limited is a UK‑based company specialising in kitchen ventilation and appliance products.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data - name, title, company name
• Contact Data - billing and shipping address, email address, phone number
• Transaction Data - order details, payments, refunds
• Technical Data - IP address, browser type, device information
• Usage Data - how you use our website and products
• Marketing Data - your preferences regarding marketing communications

3. How We Collect Your Data

We collect personal data through:

• Direct interactions - such as placing an order or contacting us
• Automated technologies - including cookies and tracking tools
• Third parties - such as analytics providers or payment gateways

4. How We Use Your Personal Data

We use your personal data only when permitted by law. Common purposes include:

• Processing and delivering your orders
• Managing payments, returns, and refunds
• Sending service‑related emails or support communications
• Providing marketing communications (where you have opted in)
• Improving website performance and user experience
• Complying with legal or regulatory obligations

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual necessity - to fulfil orders and provide services
• Legal obligation - for tax, accounting, and regulatory requirements
• Legitimate interests - such as fraud prevention and business development
• Consent - for marketing and non essential cookies

6. Marketing Preferences

We may send you marketing communications if:

• You have requested information or purchased products from us
• You have opted in to receive marketing

You may opt out at any time by selecting “unsubscribe” in our emails or by contacting us directly.

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyse website traffic.
For more information, please refer to our Cookie Policy.

8. Who We Share Your Data With

We may share your personal data with:

• Payment providers (e.g., PayPal, Stripe)
• Delivery services (e.g., Royal Mail, DPD)
• IT and hosting providers
• Analytics and marketing platforms (e.g., Google Analytics, Facebook)
• Regulatory bodies, where legally required

We never sell your personal data.

9. International Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the ICO.

10. How We Protect Your Data

We use industry standard security measures, including:

• SSL encryption
• Secure server hosting
• Access controls and authentication
• Regular backups and software updates

11. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Customer and order data: up to 7 years (for accounting and legal purposes)
• Marketing data: until you withdraw consent
• Website analytics: according to the retention settings of the relevant tools

12. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO

To exercise your rights, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and, where appropriate, notified to you by email.

Last updated: 01/04/2026

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Data Protection Officer
Luxair Cooker Hoods Limited
Email: info@luxairhoods.com
Phone: 01765 641888

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):/https://ico.org.uk/