Terms of Service

Welcome to Luxair Cooker Hoods Limited. The terms “we”, “us”, and “our” refer to Luxair Cooker Hoods Limited. As stated in your document:

“Luxair Cooker Hoods Limited operates this store and website, including all related information, content, features, tools, products and services…”

These Terms of Service (“Terms”) outline your rights and responsibilities when using our website and related services (“Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. Access and Account

You confirm that you are at least the age of majority in your place of residence and that you consent to any minor dependants using the Services on devices you own or manage. You must provide accurate and complete information when creating an account or making a purchase.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer or assign your account to any other person.

“You are solely responsible for maintaining the security of your account credentials…”

2. Our Products

We make every effort to display our products accurately, but colours and appearance may vary depending on your device. Product descriptions may change without notice, and we may limit or discontinue products at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. We may accept or decline your order at our discretion. An order is only accepted once payment has been processed and we issue confirmation.

You are responsible for reviewing your order before submission. Cancellations may not be possible once an order is accepted.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. Posted prices exclude taxes, shipping, handling, customs, and import charges unless stated otherwise.

You agree to provide accurate billing and payment information and to keep your details up to date.

5. Shipping and Delivery

Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or events outside our control. Risk of loss transfers to you once the product is handed to the carrier.

6. Intellectual Property

All content on the Services — including trademarks, images, text, graphics, and layout — is owned by Luxair Cooker Hoods Limited or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non‑commercial purposes only. You must not reproduce, distribute, or modify any content without our written permission.

7. Optional Tools

We may provide access to third‑party tools on an “as is” and “as available” basis. We are not responsible for their functionality or any issues arising from their use.

8. Third‑Party Links

The Services may contain links to third‑party websites. We are not responsible for the content, accuracy, or policies of these sites. You access them at your own risk.

9. Relationship with Shopify

As stated in your document:

“Luxair Cooker Hoods Limited is powered by Shopify… Shopify is not responsible for any aspect of any sales between you and Luxair Cooker Hoods Limited.”

All purchases are made directly with Luxair Cooker Hoods Limited. You release Shopify from any claims arising from your transactions with us.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. Because our Services are hosted by Shopify, your information may be processed in other countries.

11. Feedback

Any feedback or content you submit grants us a perpetual, worldwide, royalty‑free licence to use it for any purpose. You confirm that you own the rights to any feedback you provide.

12. Errors, Inaccuracies and Omissions

Occasionally, information on the Services may contain errors or omissions. We reserve the right to correct such issues and to update or cancel orders where necessary.

13. Prohibited Uses

You may use the Services only for lawful purposes. You must not:

• Violate any laws
• Infringe intellectual property rights
• Harass or harm others
• Upload malicious code
• Impersonate others
• Interfere with the security or functionality of the Services

We may suspend or terminate your access if you violate these Terms.

14. Termination

We may terminate your access to the Services at any time without notice. Certain sections of these Terms will continue to apply after termination.

15. Disclaimer of Warranties

As stated in your document:

“The Services and all products offered… are provided ‘as is’ and ‘as available’…”

We do not guarantee that the Services will be uninterrupted, timely, secure, or error‑free.

16. Limitation of Liability

To the fullest extent permitted by law, Luxair Cooker Hoods Limited and its affiliates are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Services.

17. Indemnification

You agree to indemnify and hold harmless Luxair Cooker Hoods Limited, Shopify, and their affiliates from any claims arising from your breach of these Terms or your use of the Services.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

19. Waiver; Entire Agreement

Failure to enforce any provision does not constitute a waiver. These Terms constitute the entire agreement between you and us.

20. Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.

21. Governing Law

These Terms are governed by the laws of the jurisdiction where Luxair Cooker Hoods Limited is headquartered. You consent to the exclusive jurisdiction of those courts.

22. Headings

Headings are for convenience only and do not affect interpretation.

23. Changes to Terms

We may update these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance of the updated Terms.

24. Contact Information

Questions about these Terms should be sent to:

info@luxairhoods.com

Luxair Cooker Hoods Limited
Units 2–5 Keld Close
Barker Business Park
Melmerby
Ripon
HG4 5NB
Company Registration No: 05393900
VAT Registration No: GB 838 827 187

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, and that you have given your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and billing, payment and shipping details. You confirm that all information you provide is accurate, current and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out under your account. You must not transfer, sell, assign or license your account to any other person.

We have made every effort to ensure an accurate representation of our products and services in our online stores. However, colours and product appearance may vary from how they appear on your screen due to the type of device used to access the store, as well as your device’s settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased will meet your expectations or be identical to those depicted or rendered in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

When you place an order, you are making an offer to purchase. Luxair Cooker Hoods Limited reserves the right to accept or decline your order at its discretion for any reason. Your order is not accepted until it has been confirmed by Luxair Cooker Hoods Limited. We must receive and process payment before an order is accepted.

Please review your order carefully before submitting it. In accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This cancellation right may not apply to certain goods, including those made to your specifications or clearly personalised, or in other circumstances where an exemption applies under applicable law.

If you wish to cancel an order before it has been dispatched, we will try to accommodate your request, but cancellation cannot always be guaranteed once processing has begun.

If we are unable to accept, amend or fulfil your order, we will notify you using the email address, billing address and/or telephone number provided at the time the order was placed.

Where you cancel an order in accordance with your statutory rights, you may be required to return the goods to us. Refunds will be issued in accordance with your legal rights and our Refund Policy.

You confirm that your purchases are for your own personal or household use only and not for commercial resale or export.

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, all prices exclude applicable taxes, delivery charges, handling fees, customs duties and import charges.

Prices displayed in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties.

We may, from time to time, offer promotions on the Services which may affect pricing and which are governed by separate terms and conditions. In the event of any conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our stores. You agree to promptly update your account and other details, including your email address, payment card details and expiry dates, so that we can complete transactions and contact you where necessary.

You represent and warrant that:
(i) the payment information you provide is true, accurate and complete;
(ii) you are authorised to use the payment method provided;
(iii) payment will be honoured by your card issuer or payment provider; and
(iv) you will pay all charges incurred at the prices displayed at the time of order, including delivery charges and any applicable taxes or duties.

We are not liable for shipping or delivery delays. All delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by third-party carriers, customs processing, or events outside our reasonable control.

Where you are purchasing as a consumer, your statutory rights in relation to delivery under applicable consumer law are not affected by this clause.

Once the goods are handed over to the carrier for delivery, risk in the goods shall pass to you. This does not affect your statutory rights where goods are lost or damaged in transit in circumstances where we remain responsible under applicable law.

We offer international delivery to selected countries. Delivery times for international orders are typically up to 14 working days, depending on the destination country, customs clearance, and local courier services.

Delivery charges will vary depending on location and order size and will be calculated at checkout where applicable.

If you require confirmation of delivery availability or charges before placing an order, please contact our team and we will be happy to assist.

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Luxair Cooker Hoods Limited, its affiliates or licensors, and are protected by UK and international patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright or other intellectual property of Luxair Cooker Hoods Limited, Shopify or any third party.

Unauthorised use of the Services may constitute a violation of intellectual property laws. All rights not expressly granted herein are reserved by Luxair Cooker Hoods Limited.

Luxair Cooker Hoods Limited’s names, logos, product and service names, designs and slogans are trademarks of Luxair Cooker Hoods Limited or its affiliates or licensors. You must not use such trademarks without prior written permission.

Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

You may be provided with access to customer tools or services offered by third parties as part of the Services, which we do not monitor and over which we have no control or input.

You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind and without endorsement.

To the extent permitted by law, we shall not be liable for any loss or damage arising from your use of optional third-party tools.

Your use of any optional tools made available through the Services is entirely at your own risk and discretion. You are responsible for ensuring that you understand and agree to the terms of any third-party provider before using their tools.

We may also, from time to time, introduce new features or tools through the Services. Any such new features or tools will form part of the Services and will be subject to these Terms of Service.

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We do not monitor, control, or review the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access third-party websites, you do so at your own risk.

To the fullest extent permitted by law, we accept no responsibility or liability for any loss or damage arising from your access to or use of third-party websites, or from your purchase or use of any products, services, resources, or content available through such websites.

You should review the terms, policies and practices of any third-party website carefully before engaging in any transaction to ensure you understand them.

Any complaints, claims, concerns or questions relating to third-party products or services should be directed to the relevant third party.

Luxair Cooker Hoods Limited is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make through our Store are made directly with Luxair Cooker Hoods Limited.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Luxair Cooker Hoods Limited, including any injury, damage, or loss arising from products or services purchased.

To the fullest extent permitted by law, you hereby release Shopify and its affiliates from any claims, damages, or liabilities arising from or related to your purchases and transactions with Luxair Cooker Hoods Limited.

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed HERE and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed HERE. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide, secure, and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify, as well as with third parties that may be located in countries outside of your country of residence, for the purposes of providing the Services to you.

For more information on how we, Shopify, and our partners process your personal information, please refer to our Privacy Policy HERE

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, transferable, sublicensable, royalty-free licence to use, reproduce, modify, adapt, publish, distribute and display such Feedback in any medium and for any purpose, including for commercial use.

We may use such rights to operate, provide, evaluate, enhance, improve and promote the Services, and to perform our obligations and exercise our rights under these Terms of Service.

You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms.

We are under no obligation to: (1) keep your Feedback confidential; (2) provide compensation for your Feedback; or (3) respond to your Feedback.

We may, but are not obliged to, monitor, edit or remove Feedback that we consider, in our reasonable discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or which infringes any third-party intellectual property rights or otherwise breaches these Terms.

You agree that your Feedback will not infringe the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your Feedback will not contain any unlawful, abusive or obscene material, or any viruses, malware or other harmful code that could affect the operation of the Services or any related website.

You must not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.

We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Occasionally, there may be information on or in the Services that contains typographical errors, inaccuracies or omissions, which may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information. Where an order has been placed, we may cancel or refuse the order if any information relating to that order is incorrect, subject to your statutory rights under applicable consumer law.

Where reasonably possible, we will notify you of any cancellation or material change using the contact details provided at the time of order.

You may access and use the Services for lawful purposes only. You must not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any applicable international, national, regional or local laws or regulations;

(c) to infringe our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any of our employees or any other person;

(e) to transmit false or misleading information;

(f) to upload, post or transmit any material that does not comply with these Terms;

(g) to send or facilitate any unsolicited or unauthorised advertising or promotional material, including “junk mail”, “chain letters”, “spam” or similar solicitations;

(h) to impersonate or attempt to impersonate any person or entity; or

(i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us acting reasonably, may harm Luxair Cooker Hoods Limited, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, sell, resell or exploit any part of the Services without our prior written consent;

(c) collect or track the personal information of others without lawful basis;

(d) engage in spamming, phishing, pharming, pretexting, scraping or similar activities; or

(e) interfere with or circumvent the security features of the Services or any related website or system.

We reserve the right to suspend, disable or terminate your account if we reasonably believe that you have breached these Terms, subject to applicable law and your statutory rights where you are a consumer.

We may terminate this agreement or suspend or restrict your access to the Services (or any part of them) at any time if we reasonably believe that you have breached these Terms or where required for security, legal, or operational reasons.

Where reasonably practicable, we will provide notice of termination or suspension, unless immediate action is required.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination of this agreement: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature are intended to survive termination.

The information provided on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is entirely at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

EXCEPT AS EXPRESSLY STATED BY Luxair Cooker Hoods Limited, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Luxair Cooker Hoods Limited, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless Luxair Cooker Hoods Limited, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, payable to any third party arising from:
(1) your breach of these Terms of Service or of any documents incorporated by reference;
(2) your violation of any law or the rights of a third party; or
(3) your access to and use of the Services.

We will notify you of any claim subject to indemnification; however, any delay in providing such notice will not relieve you of your obligations unless you are materially prejudiced by the delay. We may, at your expense, assume control of the defence and settlement of any such claim, including the selection of legal counsel, but we will not settle any claim that imposes non‑monetary obligations on you without your consent (which shall not be unreasonably withheld). You agree to cooperate in the defence of indemnified claims, including by providing relevant documentation.

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such a determination shall not affect the validity or enforceability of any remaining provisions.

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any previous versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party responsible for drafting them.

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void.

We may transfer, assign, or delegate these Terms, together with our rights and obligations under them, without your consent or any notice to you.

These Terms of Service, together with any separate agreements under which we provide you with Services, shall be governed by and construed in accordance with the laws of the jurisdiction in which Luxair Cooker Hoods Limited is headquartered.

You and Luxair Cooker Hoods Limited consent to the exclusive jurisdiction and venue of the federal and state or territorial courts located in that jurisdiction.

The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms.

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates or amendments on our website.

It is your responsibility to check our website periodically for any changes.

We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice.

Your continued access to or use of the Services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

Questions regarding these Terms of Service should be sent to us at info@luxairhoods.com.

Our contact details are as follows:

Luxair Cooker Hoods Limited
Units 2 - 5 Keld Close
Barker Business Park
Melmerby
Ripon
HG4 5NB

Company Registration No: 05393900
VAT Registration No: GB 838 827 187

Trade discounts are available exclusively to approved trade account holders and are applied in accordance with your assigned discount level.

Trade pricing cannot be used in conjunction with any other promotions, discount codes, bundle offers, or seasonal sales unless expressly stated. Where multiple offers are available, the highest applicable discount will be applied at our discretion.

Luxair reserves the right to amend or withdraw trade discount levels at any time without prior notice. All discounts are subject to product availability and may vary depending on product category or specification.