Your subscription includes regular delivery of:

• Charcoal filters (for odour control)
  
• Metal grease filters (for grease capture)
  

Each delivery is tailored to your selected model and replacement schedule.

You can choose a delivery frequency that suits your usage, typically:

• Every 3 months (heavy use)
• Every 6 months (standard use)
• Every 2 years if you choose long life filters

Selecting the appropriate schedule helps maintain optimal performance and air quality at all times.

Over time, filters become clogged with grease and odours, which can:

• Reduce extraction performance
  
• Increase noise levels
  
• Allow odours to linger
  

Regular replacement keeps your cooker hood running efficiently and hygienically.

Yes, you can make changes to your subscription at any time, including:

• Updating your delivery frequency
• Changing your address
• Swapping products (where compatible)

All changes can be made through your account, or you can contact our team and we’ll be happy to assist.

Yes, you can cancel your subscription at any time.

• No long‑term commitment
• No cancellation fees
• Simply cancel before your next billing date to avoid the next shipment

To cancel, just log into your account or contact our customer support team and we’ll take care of it for you.

Yes, you’ll receive a reminder before each shipment so you can:

• Make changes
  
• Skip a delivery
  
• Cancel if needed

Subscribers benefit from:

• Exclusive savings on filter replacements
  
• Convenient automatic delivery
  
• Priority service

Our UK based support team in North Yorkshire is here to help with:

• Product selection
  
• Subscription changes
  
• Technical advice

We match your filters based on your cooker hood model.

If you’re unsure:

• Use your model/serial number
  
• Or contact our team for assistance